Truthful Thursday - Not a great trip

Last Tuesday I took my sister to Cache Creek Casino and Resort.  Instead of driving I opted to take the bus because it will be more relaxing and we can definitely catch up with our stories.  Unfortunately, I did not get the seats we wanted even with a reservation.  Our seats were a few rows from the back and right under the air conditioner which was too noisy.  This was the beginning of the not so great trip.  I brought the Kindle Fire for my sister so she could read just in case I fall asleep which I did.  The head phones came in handy because I really did not want to listen to some of the passengers that were talking a bit too loud and of course the noisy AC.  Two hours later were arrived at the casino and everyone on the bus was so in a hurry to get off the bus.  We were the last passengers to get off the bus and we headed straight to the restroom.  Then it was time to register and get a card for my sister and collect the $10 bonus play (she was not able to use it for some reason).  Since we took our time, there was no line up at the booth.  The employee who was assisting us was very rude.  She told us that we should have reported as soon as we got off the bus.  She was not very happy to do what we needed in order to start our gambling experience.  By this time my sister just wanted to leave specially when she found out that the casino was not a NON SMOKING casino.  This was not the only bad experience.  While trying to use one of the kiosk, we were rudely ask to get out of the way as they were moving the money card to an area close by.  There's a few more stories but I am guessing you get it already.  It was a very disappointing trip for my sister and she could not understand why everyone we encountered was not nice nor polite.  It's Thursday and that's the truth.